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Our members reflect the breadth, scale, and importance of the contact centre industry across the country.

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South West Contact Centre Forum, Northern Contact Centre Forum and Scotland Contact Centre Forum are industry–led member’s forums collaborating with and supporting the customer contact hubs and centres the UK.

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Red, contact centre recruitment specialists. Delivering top talent responsible for customer excellence for over 25 years.

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Founded in 2000, Wavenet is one of the UK’s leading managed service providers, specialising in transforming customer experience through intelligent contact centre solutions. The business supports over 22,000 organisations across the public and private sectors, including the DVLA, the FA, NHS 111, and CRiS.


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