One strong, collective voice for the UK contact centre industry

Bringing together senior leaders to shape the future of a sector that powers millions of customer interactions every day.

What some of our members say

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Being a member of the Contact Centre Director’s Guild has been an invaluable part of my professional journey. It’s a community where experienced directors can speak candidly, exchange ideas, and challenge each other on what best practice really looks like in a fast-paced environment, that is rapidly evolving. What I value most is the opportunity to align on shared industry challenges, and make connections, which carry on well beyond when the Guild meetings finish… it’s so nice to be able to have a virtual cup of coffee with someone who is in a similar role and facing like for like challenges.

Head of Customer Operations

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Being part of the Contact Centre Directors’ Guild gives us the opportunity to spend time with senior leaders who understand the challenges, pressures and opportunities across our industry. What I particularly value is the openness of the community. The conversations are practical, honest and grounded in real experience. For Sensée, the Guild is a positive and useful forum, bringing together experienced leaders who care about the future of our industry.

Paul Whymark
Chief Operating Officer, Sensée

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What sets the Guild apart isn’t just the calibre of people in the room, it’s the ambition: building a single, credible voice to lobby government on behalf of an industry that’s too often overlooked despite its scale and importance. Having worked across so many different sectors, I know first-hand how much innovation actually happens in contact centres, and how rarely that gets recognised outside the industry. The Guild is one of the few bodies actually fighting to change that.