Founders

Bringing together senior leaders to shape the future of a sector that powers millions of customer interactions every day.

The Guild's Founders

Featured image for “Rachel Appleton”

Rachel Appleton

Chair
Rachel is a former CEO of BNP Paribas Leasing Solutions U.K. with 35+ years of experience in leadership and board-level strategy in the fintech space. Rachel is now a lecturer on leadership at Oxford University, a renowned executive coach and chairperson of the Contact Centre Directors’ Guild.
Featured image for “Katy Forsyth”

Katy Forsyth

Founding Director
Katy has worked in the contact centre industry since 1995. Katy set up Red Recruitment, a U.K. recruitment business specialising in contact centre talent, in 2001. As well as leading Red, Katy is a well-known industry consultant specialising in people strategies and new workforce attraction and retention.
Featured image for “Jane Thomas”

Jane Thomas

Founding Director
Jane is a senior contact centre professional with over 30 years of experience in the industry. Founder and Managing Director of long-established contact centre membership forums representing the UK contact centre industry.